International Shipping

International Shipping Costs

International orders are shipped via USPS Priority Mail International.  International shipping rates vary depending on the country where your order is shipping.  To see the exact shipping rate, add your items to the shopping cart and select your country.  When your package arrives you will need to pay any applicable taxes. These taxes are separate and in addition to the actual shipping charges that we collect at the time of purchase.

*Please Note:  It is your responsibility to pay any Duty, Fee, or Tax (usually 13-20%) levied by the particular country where you will receive your order.  If these fees are not paid your package cannot be delivered to you.  Please check with your local customs office for more information on duties, taxes and fees.

Attention - Australia, Singapore, or the Philippines:  Due to postal service size limits, we are unable to ship boards over 41 inches long to locations in these countries.

Receiving your package

You must be available or have someone present at the time of delivery.  You will be responsible to contact the carrier to arrange delivery or pickup after the initial attempt at delivery.  You will be required to have identification at the time of pickup.

If you refuse to accept your package at the time of delivery, you will not be refunded the amount that you paid for your items.  Refusing delivery may result in destruction or confiscations of your package by your local authorities.  You are responsible for any fees or taxes required to take possession of your package in your country.

Package arrival times

We usually have your package processed and shipped within 1-2 business days. The actual shipping time varies depending on your location.

Since customs rules vary, USPS does not guarantee delivery times for International shipments.  Normally your order will arrive within 10 to 14 days.  On rare occasions, if your package is held in customs when it enters your country, it can be delayed possibly up to 30 days.

Returns

If you are unhappy with the products you have received, you may return the unused product(s) for your choice of store credit, exchange, or a full refund within 30 days of the purchase date.
Once we have received and approved your returned product(s), you can expect to receive a full refund of the product cost to your credit card within 7 to 10 business days.  Please allow up to 30 days for this refund to visible on your credit card statement.  Shipping costs cannot be refunded.

Returns and exchanges are accepted for products that HAVE NOT BEEN OPENED, WORN, WASHED, ALTERED, VIEWED, or RIDDEN.
Custom assembled complete skateboards cannot be returned, including skateboard decks that have grip tape applied to them.  Pre-assembled completes may be returned.
Skateboard decks that are broken by improper foot placement or misuse cannot be returned.

Product Warranty Issues

Manufacturer and workmanship defects, such as delaminating and warping, must be handled directly with the brand manufacturer.